Client satisfaction is LULU's top priority. Should you need to return the item please keep in mind the product the item shall be unopened, unused and in its original packaging. NOTE: due to its natture, Intimates and Lingerie garment returns A full refund will be issued once the item is safely received in a condition described above.
If you receive an item in which the quality has been compromised, please email a photo and we'll arrange an exchange or refund.
Shipping charges are not refundable. Buyer is also responsible for return shipping charges.
Returns are accepted for manufacturer defects only. Due to this policy, please ensure that you double check your order for accuracy before finalizing. IF you have ANY questions about our products please reach out to us prior to purchasing.
There are no returns/exchanges unless in the rare condition there is a manufacturer defect. Notice of damage must be given within 48 hours upon receiving your items. An image of proof of the defect/damage will be requested by DNS Wear team. Once you have emailed us the proper information we will notify you of the approval or rejection for your return and we will provide a shipping address to return your items to. Please DO NOT ship items without DNS Wear Team's approval.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com with image attached of the defective or damage.
You will be responsible for paying for your own shipping costs for returning your item (if approved). Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.